Friday, July 28, 2006

8:45pm

my most recent post with our provider

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we are still down and, as usual, i can't get anything but "we're trying out best"

WE HAVE BEEN DOWN FOR EIGHT HOURS NOW CAN WE GET SOMEONE WITH SOME GODDAMNED ACCOUNTIBILITY INVOLVED?!

Mark, you said you would "update here with any additional information" that you get. Can I assume that we've been down for an additional three hours and there is literally no more information available? I could have driven there and rebooted the fucking thing myself by now.

7:30pm

we are one of a dozen sites with this host still down. I have parsed out a few choice posts , but believe me our provider knows how pissed we are.... anyhow here is the director of sales most recent communication

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OK we still have about a dozen or so down and are working towards getting those last ones up.

I have no further update beyond that and really do not want one. The time it takes to reply to those questions can be better spent on servers and getting them back up...That has always been my philosophy and always will be.

Once this is over, I will post here what happened, etc...but I have posted all I really need to know....The power failed, the UPS, due to a known but as yet un-repaired issue automatically cross over and so power was denied to the servers for a period of time...After that mot all came back right away and needed manual intervention.

I fully agree this has been unacceptable, I have voiced grave concerns not more than two weeks ago to the senior staff at FITX and I know a number of changes, upgrades and improvements are slated in the very very near future (including the UPS repair tomorrow)....

I will update with any further information I have.

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6pm

we're still down, and for three hours we've been waiting for them to power cycle us. Truly a shitty host.

3:50pm

we're still down. our host's message board reports that some sites started popping up recently, I expect us to be up shortly.

2:33pm

while i have your attention, feel free to friend us at

http://www.myspace.com/sonsofsamhorn

network problems still causing pain. server is safe. rejoice.

7/28/2006 2pm

confirmed network issues at the data center that our server lives in

7/28/2006

1:48pm

just got through to support. eta en route

7/28/2006

i'm trying to contact our hosts but they appear unreachable. I suspect a network issue.

7/28/2006

just got back from lunch and see sosh is down... investigating.