8:45pm

my most recent post with our provider

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we are still down and, as usual, i can't get anything but "we're trying out best"

WE HAVE BEEN DOWN FOR EIGHT HOURS NOW CAN WE GET SOMEONE WITH SOME GODDAMNED ACCOUNTIBILITY INVOLVED?!

Mark, you said you would "update here with any additional information" that you get. Can I assume that we've been down for an additional three hours and there is literally no more information available? I could have driven there and rebooted the fucking thing myself by now.